We are living through unprecedented times since the outbreak of the Coronavirus Covid-19 in late 2019, the subsequent global lockdown and closure of borders around the world.
The health and safety of our travellers has always been of upmost importance. Now more than ever, we would like to reassure our clients that we will only plan and endorse a holiday or sabbatical where we feel confident that all due diligence has taken place to ensure you can travel with confidence and enjoy your time away.
Knowing that Covid-19 is going to be present for the foreseeable future, enhanced hygiene methods and physical distancing are likely to be part of how we travel. That said, a holiday must still feel like a holiday.
Below we set out the measures being taken to ensure the safety of our travellers as well as our monitoring of this complex reality:
Given the extremely fluid situation, we review on a constant basis the impact of the virus in the countries where we operate.
We only work with trusted in-country partners who are adhering to rigorous new health and safety measures.
Accommodations must have procedures in place to ensure staff are trained in Covid-19 with enhanced cleaning and controlled measures to prevent the risk and spread of infection.
Transportation providers must adhere to new enhanced cleaning routines.
Drivers, guides and local fixers are trained in Covid-19 hygiene management and physical distancing.
For the most up to date information, we are referring to the NHS, the World Health Organisation and the FCDO as well as our local in-country partners who can sometimes provide a clearer picture of what the reality is in a particular country or region.
Based on the current advice relating to travel, we would like to draw your attention to the following key information regarding future bookings:
Given the tailormade nature of our trips and the variety of our destinations, specific terms and conditions related to Covid-19 will be provided on a case by case basis.
We will do all possible to extend payment deadlines, reduce deposits and ensure any potential losses are mitigated. This includes being as flexible as possible when it comes to postponing or cancelling a trip due to borders closing or FCDO advice changing to ‘all but essential travel’.
As a small, independent travel company, we have a very strong relationship with our in-country partners and are therefore well positioned to negotiate the best possible outcome for our travellers.
Whilst we will refund as much as possible in the case of a cancellation due to Covid-19, there may be occasions when our suppliers (hotels, transport, guides etc) may need to retain a percentage of any deposit made based on factors such as proximity to the date of travel.
In case of any trip cancellations, and where we are not able to offer a full refund, it may be necessary to submit a claim through your travel insurance. Ensuring you have clear and comprehensive insurance in place is essential. The Association of British Insurers’ Covid-19 webpage offers some helpful information regarding insurance policies for future travel.
Most importantly, we will not jeopardise the safety of our travellers.
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